Overview

These Terms of Service apply to your use of the Max Mara website, including browsing products, placing orders, creating or using an account, submitting information, and accessing customer support.

By using this website, you agree to follow these terms and any additional policies referenced on the site, including our shipping, return, privacy, and payment-related policies.

Acceptance of Terms

By visiting the Max Mara website or purchasing from Max Mara, you agree to be bound by these Terms of Service. If you do not agree with these terms, you should not use the website or place an order.

These terms may apply to all users of the site, including visitors, customers, account holders, and anyone who submits content, information, or requests through the website.

Online Store Terms

You may use the Max Mara online store only for lawful personal shopping purposes. You may not use the website in a way that interferes with its operation, disrupts other users, or violates applicable rules, policies, or laws.

• You must provide accurate and current information when placing an order or contacting customer support.
• You may not attempt to misuse, copy, damage, disable, or gain unauthorized access to any part of the website.
• You may not use the website for fraudulent, misleading, harmful, or unlawful activity.
• You are responsible for keeping your account login information secure if you create an account.

Product Information

Max Mara aims to present product information clearly, including product names, images, colors, sizes, descriptions, materials, and availability when provided on the product page.

Product colors and details may appear differently depending on your screen, device settings, lighting, and display quality. Measurements, fit notes, and product descriptions are provided to help guide your purchase, but they may not reflect every possible fit preference or styling expectation.

Pricing & Availability

Product prices, promotions, discounts, availability, and product details may change without prior notice. Max Mara may update, limit, correct, or discontinue products at any time.

We make reasonable efforts to display accurate information, but errors may occur. If an error affects your order, Max Mara may contact you to confirm details, correct the issue, cancel the affected item, or provide an appropriate update.

Orders & Payment

When you place an order with Max Mara, you agree that the order information you provide is accurate and complete. This includes your name, email address, shipping address, billing details, and selected products.

• Orders are subject to review and acceptance.
• Payment must be authorized before an order can be processed.
• Max Mara may decline or cancel an order if information is incomplete, payment cannot be verified, a product is unavailable, or the order appears to violate these terms.
• If an order is canceled after payment, any eligible refund will be handled according to the applicable payment and refund process.

Please contact customer support promptly if you notice an error in your order details after checkout.

Shipping Reference

Max Mara offers Free Worldwide Shipping as described in our Shipping Policy. Shipping details, processing times, delivery estimates, tracking updates, customs coverage, and shipment support are explained in that policy.

Shipping timelines are estimates and may vary depending on order details, destination, local delivery conditions, customs review, weather, or other events outside normal handling.

Return Reference

Max Mara offers 30 Days Free Returns on eligible items as described in our Return Policy. Return eligibility, item condition rules, return instructions, refund timing, exchanges, and damaged or wrong item support are explained in that policy.

Customers must contact customer service before sending any return. Returns sent without contacting customer service first may not be accepted.

Account Information

If account features are available, you are responsible for keeping your account information accurate and secure. You should not share your password or allow unauthorized access to your account.

• Use accurate information when creating or updating an account.
• Notify Max Mara if you believe your account has been accessed without permission.
• Max Mara may limit or suspend account access if misuse, fraud, or a violation of these terms is suspected.

Prohibited Uses

You may not use the Max Mara website or services for any unlawful, abusive, harmful, or unauthorized purpose.

• Submitting false, misleading, or fraudulent information.
• Using the website to violate any applicable law, rule, or regulation.
• Attempting to interfere with website security, performance, or availability.
• Uploading or transmitting viruses, malware, spam, or harmful code.
• Collecting data from the website without permission.
• Impersonating another person, business, or entity.
• Using the website in a way that infringes the rights of Max Mara or any third party.

Intellectual Property

The website, including its layout, text, graphics, product presentation, images, logos, icons, design elements, and other content, is owned by or licensed to Max Mara unless otherwise stated.

You may not copy, reproduce, distribute, modify, sell, or use any website content for commercial purposes without prior written permission from Max Mara or the applicable rights holder.

Third-Party Links

The Max Mara website may include links or references to third-party websites, tools, payment services, or other resources. These third-party resources are provided for convenience and may be governed by their own terms and policies.

Max Mara is not responsible for the content, accuracy, availability, privacy practices, or actions of third-party websites or services.

Disclaimer

The Max Mara website and services are provided for online shopping and customer support use. While we aim to keep the website accurate, available, and secure, we do not promise that all content will always be complete, current, uninterrupted, or error-free.

Product descriptions, availability, promotions, and website features may be updated, corrected, limited, or removed at any time.

Limitation of Liability

To the fullest extent permitted by applicable law, Max Mara will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, inability to use the website, product purchases, delays, errors, or reliance on information presented on the website.

Nothing in these terms is intended to limit rights that cannot be limited under applicable consumer protection laws.

Changes to These Terms

Max Mara may update these Terms of Service from time to time. When updates are made, the “Last updated” date near the top of this page may be revised.

Your continued use of the website after changes are posted means you accept the updated terms.