Contact Us
Need help with your Max Mara order, delivery, return, exchange, product question, or account? Send us a message and our customer support team will help guide you to the right next step.
How We Can Help
Max Mara customer support can assist with everyday store questions, order updates, shipping details, return or exchange requests, product information, and account help.
To help us answer quickly, please include as much detail as you can in your first message.
- Your full name and the email address used at checkout.
- Your order number, if your message is about an existing order.
- The product name, size, color, or SKU, if your question is about a specific item.
- A clear description of what you need help with.
- Photos or screenshots, if they help explain the issue.
Support Topics
Order Support
Contact us for help with order questions, order details, payment-related questions, or changes you would like us to review.
Shipping Support
Reach out if you need help understanding delivery updates, shipment timing, or shipping information connected to your order.
Returns & Exchanges
Send us your order number and the item details so we can review your return or exchange question and respond with the next steps.
Product Questions
Ask us about sizing, fit, color, materials, availability, styling details, or other product information before or after purchase.
Account Help
We can help with account access questions, saved information, order history, and general account-related support.
General Requests
For anything that does not fit the topics above, send a clear message and we will direct your request to the right place.
Use the Contact Form
Use the contact form on this page to send your request. Select the topic that best matches your question and include your order number when your message is order-related.
Please do not include sensitive payment details in your message. We use the information you provide only to review and respond to your customer support request.
We’re Here to Help
Thank you for contacting Max Mara. Whether you are checking on an order, asking about a product, or requesting help with a return or exchange, our support team will review your message and reply as soon as possible during customer service hours.
