Shipping Policy
At Max Mara, we aim to make delivery simple, clear, and easy to follow. This Shipping Policy explains our Free Worldwide Shipping service, order processing time, estimated delivery time, tracking updates, customs coverage, and what to do if you need help with a shipment.
Free Worldwide Shipping
Max Mara offers Free Worldwide Shipping on all eligible orders. There is no standard shipping fee added at checkout for our worldwide shipping service.
Shipping availability may depend on the destination, order details, and any restrictions that apply to certain products or delivery locations.
Order Processing Time
Order processing time is 1–3 days. Processing begins after your order is placed and payment is confirmed.
- Processing includes order review, item preparation, packing, and shipment handoff.
- Orders with incomplete or incorrect information may require additional review before shipment.
- During peak periods or promotional events, processing may take the full 1–3 days.
Estimated Delivery Time
Estimated delivery time is 2–5 days after your order has been shipped. Delivery timing may vary depending on the destination, local delivery conditions, and shipment handling.
Estimated delivery times are provided for planning purposes and may be affected by weather, local holidays, customs clearance, transportation delays, or other events outside normal handling.
Shipping Destinations
Max Mara provides Free Worldwide Shipping to supported destinations worldwide. Please enter your complete delivery address at checkout so your order can be reviewed and prepared correctly.
If a destination cannot be served for a specific order, we will contact you using the email address provided at checkout.
Shipping Rates
Our standard shipping rate is Free Worldwide Shipping. This means the shipping cost is included as part of our service and is not charged separately at checkout.
If your order requires special handling or if a delivery limitation applies, we will contact you before taking further action.
Tracking Your Order
Once your order has shipped, tracking information will be provided when available. Tracking updates may take 1–3 days after shipment to appear or begin showing movement.
- If your tracking link does not update right away, please allow 1–3 days after shipment for the first scan or status change.
- Tracking details may update at different speeds depending on the destination and local delivery network.
- If your tracking has not updated after the expected tracking update window, contact us for assistance.
Wrong or Incomplete Address
Please review your shipping address carefully before placing your order. Max Mara ships to the address provided at checkout.
If you notice an incorrect or incomplete address, contact us as soon as possible at [email protected]. We will do our best to review your request before the order ships, but address changes may not be possible after processing has started or shipment has been arranged.
- Include your order number in your message.
- Provide the full corrected shipping address.
- Use the same email address used when placing the order, if possible.
Customs Duties, Import Taxes & Government Charges
Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
If you receive a notice about customs duties, import taxes, brokerage fees, or government charges related to your Max Mara order, please contact us at [email protected] and include your order number and a copy or screenshot of the notice.
Lost or Delayed Packages
If your order appears to be delayed or your tracking has not updated after the expected tracking update time, please contact us so we can review the shipment status.
- Include your order number and tracking number, if available.
- Let us know if the delivery address was entered correctly.
- Share any carrier notice or delivery message you received.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible. Keep the packaging and items until your request has been reviewed.
- Include your order number.
- Send clear photos of the package, label, and damaged item.
- Describe what was damaged and when the package was received.
Questions About Your Shipment
For shipping questions, tracking help, address corrections, customs notices, delayed packages, or damaged delivery issues, contact Max Mara customer support at [email protected].
To help us respond faster, include your full name, order number, shipping address, tracking number if available, and a brief description of your request.
Contact Information
Email: [email protected]
Our team will review your message and help with the next steps for your Max Mara shipment.
